The technician is somewhere else. The accountability isn't.
Support your clients with consent on the device, access that expires, and a record of every session. Keep each client’s devices and permissions in their own organization.
macOS needs screen and input permissions. Linux control depends on the desktop session. Android viewing still needs a real-device pilot; remote input is unavailable. Check the complete platform matrix.
USD per technician per month. No minimum term. No metered per-device overage. Seat changes prorated in both directions.
Ten Agency technicians cost $450 per month, including up to 2,500 devices. Devices inside that allowance do not add an overage charge. Calculate your team’s price.
Does the person at the computer know I am connected?
The organization sets the consent policy, and the server enforces it when a session is opened. The default requests approval when someone is signed in. Unattended access needs prior authorization. Confirm the prompt and notification behavior on your devices during the pilot.
What does a session record include?
The technician, client organization, device, session timing and file-transfer events. It is an access record, not a video recording of everything on the screen.
Can I control an iPhone?
Remote Login cannot control the touch interface, and its iOS screen-sharing feature has not been built. Apple’s own FaceTime remote control is a separate first-party feature. Read the iPhone and iPad limits.
How is Remote Login priced?
Per technician: Starter $25/month, Agency $45/month and White-Label Pro $75/month. Device allowances are 100 per seat, 250 per seat and unlimited, respectively. Compare the plans.