Remote support software
Help the person at the desk. Maintain the machines after hours. Keep every connection tied to a technician, a client and a clear record.
From $25 / technician / month · No minimum term
Devices stay with their client.
ATTENDED SESSION
FRONTDESK-01Windows 11 Pro · Northline Dental
02 Your customer’s computer
Allow Marcus Ellery to view and control this computer for up to 30 minutes.
Their decision. On their screen.
Two ways to connect
The person at the computer sees who is connecting and decides whether to allow access. A visible session indicator stays on screen, and they can end the session at any time.
Use attended support for application issues, troubleshooting and walking someone through a fix.
Follow an attended session
Reach enrolled devices under the access arrangement approved by their owner. Technicians still need permission in the correct organisation, and sessions still leave a record.
Use unattended access for managed servers and agreed workstation maintenance.
Read the access controlsAfter the connection
See which technician connected, the client and device involved, and when the session started and ended. File-transfer events add context when files move.
Keep that record alongside the support ticket: the log identifies the access; the ticket explains the work. Session metadata is not a video recording.
session.ended · record retained
Platform support
Setup checks screen, pointer and keyboard separately. On macOS, the owner grants Screen Recording and Accessibility permissions. Linux control depends on the desktop session; Android depends on ownership and configuration.
On iPhone and iPad, Remote Login supports attended screen sharing and guidance. It cannot control the phone’s touch interface. See the full capability matrix.
Straightforward pricing
Monthly pricing in USD, with a published device allowance. No minimum term and no metered per-device overage.
Per technician
$25 / month
For providers
$45 / month
Per technician
$75 / month
USD per technician per month. No minimum term. No metered per-device overage. Seat changes prorated in both directions.
Ten Agency seats cost $450 a month and include 2,500 devices across unlimited client organisations. Calculate your team’s price.
Moving from another tool? Read the TeamViewer comparison or compare the other options.
Questions, answered
Remote support software lets an authorised technician view or control a device in another location. Remote Login adds client organisations, visible sessions, access expiry and an audit record. Available controls depend on the operating system and its permissions.
Remote Login uses an enrolled agent and the service’s connection infrastructure. You do not need a public RDP port on each machine. Your network must allow the required outbound connections; test restricted networks and proxies during your pilot.
Agency includes customer-facing branding; White-Label Pro includes full white-label. Publisher identities and legal disclosures have defined limits. See exactly what rebrands.
The session window is a limit on access. Continuing the job requires a new valid session. Choose a suitable window before starting work that could take longer, such as an installation.
No. Remote Login handles remote access and support; it does not include patch management, monitoring, alerting or ticketing. Use it alongside those tools. See the workflows for MSPs and internal IT teams.
Get started
Tell us how many technicians you have and which platforms you support. We will help you check the fit.